I can no longer log in! What could be the reason?

Make sure the e-mail address entered is correct. If you do not remember which e-mail address you have used to create your customer account, please contact our customer service.

If you have forgotten your password, click on "Forgot password” in the login window. Enter your e-mail address in the designated field. You will receive an e-mail with a link to reset your password within a matter of minutes.

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After authenticating, we will send you an URL, which is valid for 1 hour as well as further instructions to reset your password via email.
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We use the data submitted by you to create a customer account and to perform your order. Once you have bought a product, we can send you e-mails with recommendations on similar products. If this is not what you want, inform us about it or click on Unsubscribe in the e-mail. Find more information in our Privacy Notice.
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